The Shipowners’ Club insures more than 33,000 vessels across the world and has provided Protection & Indemnity (P&I), Legal Costs Cover and associated insurances for 160 years.
Jumar has been the key technology partner of Shipowners’ for more than 5 years and has been instrumental in driving the delivery of Shipowners’ new policy management platform, supporting its global network of members and brokers.
“What we have now is a platform which allows us to do all of the things we’ve been talking about doing for many years.”
Ian Edwards – Director of Underwriting, Shipowners
Shipowners was mid-way through the construction of an end-to-end policy management system, and the incumbent supplier was experiencing various issues with the programme. Many of these issues were rooted in either a lack of understanding of the complexities of the Shipowners’ business model, or in the implementation of overly complex technology solutions to attempt to accommodate that business model. As a result, the system’s performance and stability was degrading, and a partner capable of resolving the situation was sought.
Jumar was approached because of its agile approach and background in handling enterprise applications, meaning it was best placed to solve such an expansive problem.
In a short period of time, Jumar identified the core challenges and defined what was needed to remediate them. Using a phased release approach, Jumar stabilised the system, significantly increasing both performance and user satisfaction surrounding the system.
“With Jumar we’ve found they’ve listened, they wanted to work with us, they wanted to find solutions with us”
Simon Swallow – Chief Executive, Shipowners
After the existing operational system was stabilised, Jumar was able to build an entirely new, modern and modular policy management system from the ground up.
Like many insurance organisations, Shipowners operates globally across multiple time zones. It is important that its brokers and members are not restricted when they require key operational data and documentation. The system was therefore built with the user always in mind – resulting in a ‘business system’, not just an ‘IT system’.
Self-service portals give users quick access to accurate data and documentation. This both improves the user experience of the system and frees up Shipowners operational staff who previously had to complete what are now automated tasks, manually.
“The system is much quicker than it ever was… it doesn’t fail in the way it used to”
Mark Hamblin – Chief Technology Officer, Shipowners
This has enabled Shipowners to derive better value from its employees. They now have more time to serve the club’s members, more time to develop business and relationships, and devote more time to work to projects that require creative input.
Additionally, Shipowners’ members and brokers have the confidence that their insurer is operating with the latest cutting-edge technology, that they have the ability to self-serve their documentation, and that claims will be paid quickly and fairly.
If you’d like to discuss how we could work together to implement effective technology solutions for your business, contact us here.