As IT budgets are squeezed and stretched, more and more businesses are turning to outsourced services. Below, we look at the benefits of outsourcing your IT support in 2018.

 

Reduce your costs

Whilst in-house IT teams are generally more familiar with the inner workings of your business, training and equipment costs can be very expensive.

Outsourcing your IT support protects the business from the volatility that often comes with in-house solutions. You don’t need to worry about employees leaving, technology failing or equipment needing to be upgraded. It’s these variable costs that are eliminated with outsourced projects.

 

Reduce your risk

An experienced IT services provider will be able to identify any risks in your IT setup and help to mitigate them. And it would be in their best interest to do so, as any inefficiencies would affect their performance and their likelihood of meeting SLAs.

Sharing this risk with a reliable IT partner allows you to focus on strategic projects for the business.

 

Customer retention

Your customers’ expectations are constantly growing. They want to be able to fix any issues they encounter, there and then, no matter what time of day. If you make people wait, you’re going to damage the relationship that you have with them.

By outsourcing your IT support, you can take advantage of your provider’s 24-hour setup. The team will be able to handle requests around the clock and keep you from losing valuable customers.

 

Gain experience

An outsourced IT support team will be working with multiple clients with exposure to a diverse range of problems. You’ll have access to an experienced team who can provide tried-and-tested solutions to challenges that your business may encounter further down the line.

 

Build around your in-house expertise

Hybrid setups which use external support for internal IT teams are quite common. You’re able to access resources otherwise not available internally, to complement your employees’ skills.

It may take a little extra time to manage, but with a flexible setup you can bring in specialised skills when needed. In this article, Chris talks about an interesting resourcing solution to combat peaks and troughs in IT demand.

 

Read about Jumar’s successful transition of a support and development capability for a marine insurance business, here.

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